Returns Refund Policy

GoCoolAC / Returns

Returns & Refunds

We want you to be happy with your purchase. If it's not right for you, here's how our returns process works.

Change of Mind Returns

You have 14 days from the date of delivery to request a return
The unit must be unused and returned in its original, unopened packaging with all accessories and documentation
Return shipping costs are the customer's responsibility for change-of-mind returns
Once we receive and inspect the returned item, we'll process your refund to the original payment method within 14 days

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or is not what you ordered, we cover the full cost of return shipping. Contact us within 14 days of delivery and we'll arrange a free return, plus a replacement or full refund — your choice.

How to Start a Return

Email support@gocoolac.shop with your order number and reason for return
We'll confirm your return and provide instructions
Pack the item securely in its original packaging and send it to the return address we provide

Refunds

Refunds are issued to your original payment method once we've received and inspected the returned item. Please allow up to 14 days for the refund to appear, depending on your bank or card provider.

Warranty Claims

All products include a 2-year warranty against manufacturing defects. If your unit develops a fault outside the 14-day return window, contact us and we'll guide you through a warranty claim.